Our Commitment
At Compound B14, your satisfaction is our priority. We stand behind the quality of our premium alkaline water and want you to be completely happy with your purchase. This policy outlines how we handle returns, refunds, and exchanges.
Return Policy Overview
We accept returns on eligible products within 30 days of delivery. All returns are subject to the conditions outlined below.
Eligible Returns
What Can Be Returned
✅ Unopened Products:
- Unopened bottles in original packaging
- Sealed multi-packs (5-pack, 12-pack, 24-pack)
- Products with intact safety seals
- Items in resalable condition
✅ Damaged or Defective Products:
- Bottles damaged during delivery
- Products with manufacturing defects
- Incorrect items delivered
- Leaking or compromised bottles
Return Requirements
To be eligible for a return, products must meet ALL of the following:
- Unopened and unused
- In original packaging
- Safety seals intact
- No visible signs of tampering
- Returned within 30 days of delivery date
- Proof of purchase (order number or receipt)
Non-Returnable Items
For health and safety reasons, we CANNOT accept returns on:
❌ Opened bottles (once seal is broken)
❌ Partially consumed products
❌ Products damaged due to customer misuse
❌ Items not in original packaging
❌ Products without proof of purchase
❌ Products returned after 30-day window
How to Initiate a Return
Step 1: Contact Us
Email us at contact@compoundb14.com within 30 days of delivery with:
- Your order number
- Reason for return
- Photos of products (if damaged or defective)
- Preferred resolution (refund or exchange)
Step 2: Return Authorization
We’ll review your request within 24-48 hours and send you:
- Return authorization confirmation
- Return instructions
- Pickup scheduling (for local Houston customers)
- Return address (if applicable)
Step 3: Return the Product
For Houston Local Customers:
- We’ll arrange pickup during our next delivery route in your area
- No additional cost for return pickup
- Keep products in original packaging
For Other Locations:
- We’ll provide return shipping instructions
- You’re responsible for return shipping costs
- Use a trackable shipping method
- Package items securely to prevent damage
Step 4: Inspection
Once we receive your return:
- We’ll inspect items within 2-3 business days
- Verify products meet return requirements
- Process refund or exchange
Step 5: Refund Issued
- Refunds processed within 5-7 business days after inspection
- Refund issued to original payment method
- You’ll receive email confirmation when refund is processed
Refund Details
What Gets Refunded
✅ Full product price for eligible returns
✅ Delivery fees (for damaged/defective products only)
What Doesn’t Get Refunded
❌ Original delivery fees (for change-of-mind returns)
❌ Return shipping costs (customer responsibility)
❌ Restocking fees (15% for refused/unclaimed deliveries)
Refund Timeline
Processing Time:
- 5-7 business days after we receive and inspect your return
Bank Processing:
- Additional 3-5 business days for refund to appear in your account
- Depends on your bank or card issuer
Total Timeline:
- Expect refund within 10-14 business days from return
Refund Method
Refunds are issued to your original payment method:
- Credit card refunds: 5-10 business days
- Debit card refunds: 5-10 business days
- We cannot issue refunds to different payment methods
Exchanges
Product Exchanges
We’re happy to exchange products if:
- You received the wrong item
- Product is damaged or defective
- You want to exchange for a different quantity (single to pack, etc.)
How to Request Exchange:
- Email contact@compoundb14.com with order number
- Specify desired exchange product
- We’ll arrange return and send replacement
- No additional cost for damaged/defective exchanges
Exchange Process
- We’ll send replacement immediately upon return authorization
- Original product picked up/returned
- Exchange delivery at no additional cost (Houston area)
- Price difference charged/refunded if exchanging to different product
Damaged or Defective Products
Our Guarantee
If you receive damaged or defective products, we’ll make it right:
Immediate Action:
- Contact us within 48 hours of delivery
- Email contact@compoundb14.com with:
- Order number
- Photos of damaged packaging
- Photos of damaged product
- Description of issue
Our Response:
- We’ll respond within 24 hours
- Replacement sent immediately (no need to return first)
- Full refund including delivery fees (if you prefer refund)
- Prepaid return pickup/label for damaged items
No Questions Asked:
- We stand behind product quality 100%
- Immediate replacement or refund
- No restocking fees for damaged/defective items
Incorrect Orders
If We Made a Mistake
If you receive the wrong product:
- Contact us immediately at contact@compoundb14.com
- We’ll send correct product at no charge
- Keep incorrect items until we arrange pickup
- No cost to you for our error
If You Ordered Wrong Item
- Contact us within 24 hours of placing order
- We may be able to modify order before delivery
- Standard return policy applies after delivery
Special Circumstances
Unopened Products – Change of Mind
Within 30 days:
- Full refund of product price
- Original delivery fees non-refundable
- Customer pays return shipping (if applicable)
- No restocking fee
After 30 days:
- Returns not accepted
- Contact us for potential store credit consideration
Refused or Unclaimed Deliveries
If you refuse delivery or are unavailable:
- 15% restocking fee applied
- Original delivery fees non-refundable
- Customer responsible for any return costs
Bulk Orders (12+ cases)
For large orders:
- Special return arrangements available
- Contact contact@compoundb14.com to discuss
- May require different timeline
- Wholesale return terms may apply
Promotional Items & Discounts
Items Purchased with Discount Codes
- Refund equals amount paid (after discount)
- Promotional discount cannot be reused
- Original discount does not transfer to exchanges
Free Items or Gifts
- Free promotional items are non-returnable
- Do not need to be returned with paid items
- Unless part of bundle purchase requirement
Store Credit Option
Instead of refund, you may choose store credit:
- Full product price as store credit
- Use on future purchases
- Never expires
- Transferable (can gift to others)
- Email contact@compoundb14.com to request store credit
Refund Exceptions
When Refunds May Be Denied
We reserve the right to refuse refunds if:
- Product has been opened or used
- Return initiated after 30-day window
- Product damaged due to customer misuse
- Proof of purchase not provided
- Product not in resalable condition
- Fraudulent return suspected
Partial Refunds
Partial refunds may be issued for:
- Items with missing original packaging
- Items returned after 30 days (at our discretion)
- Items with signs of use but still sealed
- Any item not in its original condition
How Long Do Refunds Take?
Complete Timeline
Day 1: You initiate return request
Day 1-2: We authorize return
Day 2-7: Product returned/picked up
Day 8-10: Inspection and refund processing
Day 11-14: Refund appears in your account
Total: 10-14 business days from return request
Lost or Stolen Packages
After Delivery
If your package is marked “delivered” but you didn’t receive it:
- Check with household members
- Check common delivery areas (porch, garage, mailbox)
- Ask neighbors
- Contact us within 48 hours at contact@compoundb14.com
Our Policy:
- We’ll investigate with our delivery team
- May require filing police report for stolen packages
- Replacement or refund on case-by-case basis
- Not responsible for theft after successful delivery
Questions About Returns?
We’re here to help! Contact us:
Email: contact@compoundb14.com
Response Time: Within 24 hours
Website: https://compoundb14.com
Location: Houston, Texas
Our Satisfaction Guarantee
We want you to love Compound B14! If you’re not satisfied:
- Easy 30-day returns
- Fast refund processing
- Friendly customer service
- No hassle exchanges
Your satisfaction is our success.
Changes to This Policy
We may update this Refund & Return Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.
Thank you for choosing Compound B14. We appreciate your business and trust!
For any questions not covered in this policy, please email contact@compoundb14.com.